Payment and delivery
Payment
1. Payments for orders placed on the website www.reformerpilatesaleti.com that is the subject of this contract can be made with all bank cards and by money transfer using a wire transfer (Havale/EFT). The time an order is taken into process is not the moment the order is placed, but the time a block for the order amount is placed on the credit-card account, or the time it is determined that the amount has reached our Company’s accounts.
2. The consumer is obliged to pay the fees required to use the Site and the services that are the subject of this contract, and all applicable taxes.
3. In credit-card transactions, information is transmitted by our Company over a secure SSL connection. The consumer’s credit-card payment and authorisation are provided automatically by the virtual POS system.
4. VAT is included in the product prices on the website that is the subject of the contract.
5. If the consumer is a commercial company, an invoice is issued according to the invoice details the consumer states and is sent to the company that placed the order. If the consumer is a natural person, an invoice is issued and sent to their address.
6. Our Company’s obligation to deliver the consumer’s order arises when the payment the consumer will make for the products they bought is successfully completed after authorisation of their credit card or bank account.
7. Our Company always has the right to change the pricing policy it applies to some or all of the services it offers. Changes to the pricing policy take effect at the same time as the announcement is published on the site.
8. Our Company is not responsible for price errors caused by typesetting and system errors.
Provisions on shipping and delivery
1. “Pilates equipment” among the products sold on our website goes into production from the moment it is ordered. The process of handing your order to the carrier and delivering it to you takes 1–7 business days.
3. If the consumer is not at the address given for delivery, delivery may be made to other people who are at the address and live in the same building as the consumer, or to the people the consumer names.
4. The consumer is obliged, when accepting parcels they think were damaged during shipment, to open and check them in front of the company’s officer and, if there is any defect in the product, to have the carrier draw up a record and not to accept the product. If the parcel is not accepted and a record is drawn up, the situation must be reported to our Company as soon as possible, together with the copy of the record that remains with you. Our Company will arrange a new and sound delivery as soon as possible. After the parcel is accepted by the consumer, the carrier is deemed to have done its job properly.
5. Provided there is a justified reason, our Company may, before the time for performing the obligation arising from the contract expires, supply the consumer with goods and services of equal quality and price. If it claims that performance of the ordered goods or service has become impossible and it cannot fulfil the obligations that are the subject of the contract, it notifies the consumer before that time expires. It performs the amount paid and all documents creating a debt to the consumer within 7–10 days.
6. If you order products in the Pilates Equipment category, your products will be sent with Ambar Kargo. Ambar Kargo only transports the product and will not take part in porterage at your address. When the product you bought arrives at your address, you will need to carry it yourself.
7. If the conditions stated in this contract are not fulfilled completely by the Consumer, our Company is not responsible for non-delivery of the products the consumer ordered.
Secure shopping
Every step of credit-card processing on our website is secured. Thanks to the Rapid SSL security certificate and the 3D Secure service, you can shop on our site comfortably without putting your security at risk.
Site–visitor communication security
On the order pages of the reformerpilatesaleti.com website, communication between the site and the visitor takes place to the 256-bit SSL protocol standard. Whether this communication protocol is present on the page where credit-card details will be given is shown by the web address in the address bar being https://reformerpilatesaleti.com, not http://reformerpilatesaleti.com, when the page is opened.
Secure Sockets Layer (SSL) technology is used on the reformerpilatesaleti.com website to keep your information secure. Rapid SSL technology encrypts your information and keeps it secure, and prevents your personal and credit-card details from reaching third parties. The lock symbol you will see beside your address bar shows that your information is secured with a Rapid SSL certificate.
What is an SSL certificate?
SSL stands for Secure Sockets Layer. SSL does not secure the site itself; it secures the information of the users who visit the site. If a user visits the site using a connection type that is not under their control and does not use the https protocol, this allows their information, credit-card details and similar items to reach another person.
How an SSL certificate works
SSL is an encryption method based on the use of keys called the “Public Key” and the “Private Key”. Two keys are used in SSL encryption. These keys are digitally encoded software, and data locked by one key can be opened only by the other. After your keys are created automatically, the key called the private key stays on your site. The public key is sent to people who want to connect to the site. The person who wants to connect secures the message they want to send with the public key and sends it to your site. Even if this information reaches a second person on the way to your site, the private key that remains with you is required to decrypt it. Depending on the complexity of the SSL method used (128-bit, 256-bit), even if the cipher reaches a second person, solving this information takes a very long time even with very advanced techniques.
Site–bank communication security
Security relating to the transfer of credit-card details from the site to the bank is provided at the maximum security offered by the bank. In addition, the CVV2/CVC2 code of credit cards is used in payment transactions on the reformerpilatesaleti.com website as a measure against shopping with a stolen card or stolen card details.
On-site data security
In transactions carried out in a secure environment, no person, institution or organisation other than you and the bank that issued your credit card can reach your information. The credit-card transaction page transmits card details directly to the bank’s POS system and reports the result of the transaction to the customer. Credit-card details are not transferred by email or similar methods. It is not possible for us to access credit-card details transferred as a result of an online transaction.
3D Secure
3D Secure is a system developed to increase the security of shopping transactions made over the internet with credit cards and debit cards. With these secure online-shopping solutions developed by Visa and Mastercard, both cardholders and member merchants are protected against fraud. Online purchases made from virtual merchants that display the Verified by Visa and Mastercard SecureCode logos are under the assurance of Visa.
Why is 3D Secure safe?
In the 3D Secure system, while the virtual payment is taking place, the bank asks the cardholder for a payment password known only to them, and the cardholder’s identity is verified. Unauthorised people are prevented from using the cards on the internet.
Cancellation and return conditions
Warranty conditions
Unless stated otherwise, all products are under a 2-year mechanical warranty by our company. For the warranty conditions to apply, you must check the product when the carrier delivers it. Draw up a record with the carrier’s staff for damaged products. The invoice of the product you bought stands in place of a warranty certificate.
Cancellation conditions
After you complete the order steps and make your payment, you can create a request to cancel your order. To create your request, together with your order number, you can call our Customer Service on +90 506 865 18 00 on Monday to Friday (excluding official holidays on weekdays), email info@reformerpilatesaleti.com, or create a request directly from your member panel.
You can create a cancellation request only for orders that have not yet been handed to the carrier. If your order has been handed to the carrier, you must create a return request. If you cancel before the order is handed to the carrier, and your request arrives on a weekday (excluding official holidays), the cancellation is completed the same day; if it arrives at the weekend, it is completed on our first business day, and your refund is made according to your payment method.
Refund of cancelled orders
After your order-cancellation request reaches us, our customer service calls you, takes information about your cancellation request, and confirms the cancellation.
Refund of orders placed by credit card: if you placed your order with an online/credit card, your refund will appear on your card the same weekday (excluding official holidays). If you created the request at the weekend, the full amount taken from your card is refunded to you on our first business day, with no deduction. Your products will not be handed to the carrier. The time for the refunded amount to appear on your card may vary by bank.
Refund of orders placed by wire transfer (Havale/EFT): if you made your payment after creating the order, your refund is made the same weekday (excluding official holidays) to the bank account from which you paid. If you created the request at the weekend, the full amount you paid is refunded to you on our first business day, with no deduction. Your products will not be handed to the carrier.
Return, exchange and shipping conditions
Return and exchange conditions
If the product you bought meets the generally applicable return and exchange conditions, you may return it or request an exchange within 14 (fourteen) days from the delivery date, in the condition in which you received it, without destroying or damaging the packaging, without using the product and without tearing off its labels, packed so that it will not be damaged on the way to us.
Within 14 (fourteen) days you can call our Customer Service on +90 506 865 18 00, or state your return requests by email to info@reformerpilatesaleti.com.
Before a return or exchange, explain your reason in detail to our customer-service officer, and state clearly the situation of the product or order and the action you want taken.
As Cosmos Pilates Equipment, our return policy is built so that our customers are not put at a disadvantage in any way. For this reason we accept the return of all products that can be returned, in line with the relevant legal notices.
Products taken back as stated to be defective are sent by us for inspection, and according to the result of the inspection a replacement product or a spare part is sent. This process can take up to 20 business days.
Our general return conditions are as follows
• Returns must absolutely be made together with the original box or packaging.
• The product must be sent undamaged, with all accessories, certificates and all copies of the invoice.
• Returns of products whose original box or packaging is damaged are not accepted.
• You must send the original invoice (all copies) together with the product you want to return.
*If a return cannot be made in the situations in the articles above, Cosmos Pilates Equipment reserves the right not to take the product back and not to refund its price.
Return and exchange address
Company name: Cosmos Designe Spor Ekipmanları Mobilya Nakliyat İthalat İhracat Sanayi Ve Tic. Ltd. Şti.
Address: Yenigöl Mah. Kanal Sokak. Konut No:185 Muratpaşa / ANTALYA
Email: info@reformerpilatesaleti.com
Tel: +90 506 865 18 00
Our working hours (excluding official holidays)
Monday: 09:00–18:00
Tuesday: 09:00–18:00
Wednesday: 09:00–18:00
Thursday: 09:00–18:00
Friday: 09:00–18:00
Saturday: 09:00–13:00
Sunday: Closed
Refunds of returned orders
After your return shipment reaches us, your refund amount is paid back to you within 7–10 business days at the latest, according to the way you paid for the order. The procedures for returns are below.
Credit-card refund procedure
1. For a refund of products bought with a cash credit-card payment, the Seller refunds the full amount to the bank within 7–10 business days. Our Company is not responsible for delays in the consumer’s bank reflecting that sum in the consumer’s account.
2. For a refund of products bought in credit-card instalments: if the purchase was made by credit card and in instalments, the Bank makes the refund to the Buyer in instalments, in as many instalments as the Buyer used to buy the product. After the Seller pays the full product price to the bank in a single payment, when instalment spending made through the Bank’s POS devices is refunded to the Buyer’s credit card, the requested refund amounts are transferred by the Bank to the cardholder’s accounts again in instalments, so that the parties involved are not put at a disadvantage. If the instalment amounts the Buyer had paid up to cancellation of the sale do not coincide with the card’s statement dates, one (1) refund will appear on the card each month, and after the sale’s instalments end the Buyer will receive, for as many further months as the instalments they had paid before the refund, and these will be deducted from their current debts.
3. If goods and services bought by card are returned, the Seller cannot pay the Buyer in cash, under the contract the Seller has made with the Bank. When a refund is in question, the Seller will make the refund through the relevant software, and because the Seller is obliged to pay the relevant amount to the Bank in cash or by set-off, a cash payment cannot be made to the Buyer under the procedure described above. The refund to the credit card will be made by the Bank, under the procedure above, after the Seller pays the amount to the Bank in a single payment.
4. If this right is used:
A) The invoice of the product delivered to the Buyer. (If the invoice of the product to be returned is a corporate invoice, it must be sent together with the return invoice issued by the organisation. Order returns whose invoice was issued in the name of organisations cannot be completed unless a RETURN INVOICE is issued.)
B) Under General Communiqué No. 385 of the Tax Procedure Law, for the refund to be made, the relevant sections of the invoice with a return section that we sent you must be filled in completely, signed, and sent back to us together with the product.
C) 1. The products to be returned must be delivered complete and undamaged, together with their box, packaging and, if any, standard accessories.
2. The Seller or provider may also offer the Buyer an option on the website so that the return/withdrawal statement can be sent. If a right of withdrawal is offered to consumers on the website, the Seller or provider must immediately send the consumer confirmation that the withdrawal requests the consumers sent have reached them.
3. For taking the product back, the logistics firm authorised by the Seller is appointed by the Seller.
4. If the product is sent back with a logistics firm the seller has not authorised, the Seller does not cover the logistics costs. In that kind of return, the Buyer is responsible for damage to the product and similar situations.
5. If the product must be dismantled before it is taken back, this is done by the service centre authorised by the Seller. If the Buyer has it dismantled by a firm other than the service centre authorised by the Seller, and/or dismantles it themselves, the product is not taken back.
6. The Buyer accepts and undertakes that they have read and accepted this procedure.
Wire transfer (Havale/EFT) refund procedure
1. The full payment made by wire transfer (Havale/EFT) is made to the bank account from which the customer carried out the wire transfer.
2. If this right is used:
A) The invoice of the product delivered to the Buyer. (If the invoice of the product to be returned is a corporate invoice, it must be sent together with the return invoice issued by the organisation. Order returns whose invoice was issued in the name of organisations cannot be completed unless a RETURN INVOICE is issued.)
B) Under General Communiqué No. 385 of the Tax Procedure Law, for the refund to be made, the relevant sections of the invoice with a return section that we sent you must be filled in completely, signed, and sent back to us together with the product.
C) 1. The products to be returned must be delivered complete and undamaged, together with their box, packaging and, if any, standard accessories.
2. The Seller or provider may also offer the Buyer an option on the website so that the return/withdrawal statement can be sent. If a right of withdrawal is offered to consumers on the website, the Seller or provider must immediately send the consumer confirmation that the withdrawal requests the consumers sent have reached them.
3. For taking the product back, the logistics firm authorised by the Seller is appointed by the Seller.
4. If the product is sent back with a logistics firm the seller has not authorised, the Seller does not cover the logistics costs. In that kind of return, the Buyer is responsible for damage to the product and similar situations.
5. If the product must be dismantled before it is taken back, this is done by the service centre authorised by the Seller. If the Buyer has it dismantled by a firm other than the service centre authorised by the Seller, and/or dismantles it themselves, the product is not taken back.
6. The Buyer accepts and undertakes that they have read and accepted this procedure.
Return and exchange shipping conditions
For taking the product back, the logistics firm authorised by the Seller is appointed by the Seller.
My product arrived damaged. What should I do?
Responsibility for a product damaged during shipping belongs to us. For this reason, if there is a broken or crushed area on your parcel, please do not accept the product. Ask the carrier’s officer to wait a moment and to open the product in front of you. Ask the officer to draw up a record and to take the product back directly, without you accepting it in any way. Remember that if you accept the product, it will be assumed that there was no damage to the product during shipment, and later reports of a broken part will be marked as user error. This step is therefore very important.